The Phaeros applications are very robust and user-friendly. A lot of the questions that users might have can in fact be easily dealt with internally by the customer.

Nonetheless, Phaeros naturally also provides maintenance and support services, which, depending on the type of support contract, can range from e-mail based support to a 24 hour support helpdesk service.

Phaeros also organizes on-site visits for extra assistance on request of its customers.